Support
Guidance for common questions, and how to reach us.
Contact us
Email support@jeramyl.com and we'll get back to you.
Signing in or creating an account
If a confirmation email hasn't arrived, check your spam folder first. If you're stuck on sign-in, use "Forgot password" from the sign-in page, or contact us with the email address on your account.
Workspace and team invitations
Invitation links are single-use and tied to the email address they were sent to. If your invitation link doesn't work, ask whoever invited you to send a new one from Settings → Team.
Recipients and addresses
Recipients and their addresses are managed from the Recipients section of your workspace. If you imported recipients from a CSV and something looks wrong, check the import summary for skipped rows first.
Orders
An order records what you're sending, to whom, and where. Payment is not currently collected when you create an order — see the Terms of Service for what that means today.
Fulfillment and tracking
Fulfillment is currently handled manually. Once a shipment has a tracking number, it appears on the order's detail page. Automated courier tracking isn't available yet.
Transactional emails
JeraSend sends email for things like order confirmations and team invitations from send.jeramyl.com. We don't send marketing email.